Why have I not received my OTP SMS?

Please check if any of the conditions mentioned below apply to you, which could result in non-delivery of the SMS.

• Your mobile number is from a country HashTag Cab doesn't have a presence in.
• Your phone's SMS filter is switched on.
• You are currently in a region that has a poor cellular connection.
• You are using a non-mobile phone number.

Do I need to register on hashtag cabs for booking my cab?

No, you don't need to go through any registration process to book a cab on hashtagcabs.

Can I pick the car of my choice?

If you are hiring a city cab, we assign a taxi available in the vicinity of your pick-up spot. Your vehicle will be reserved as per the options free with us at that particular time. In case of outstation travel, however, you get to pick the cab of your choice.

I have paid the booking amount but didn't received any confirmation SMS?

You can contact us on 9211338822 number, and our executive will resend the confirmation SMS.

Can I cancel my booking online?

Please contact any of our executive for cancellation of your booking on +91-9211338822 number. However please note that the cancellation fee and cancellation period may differ for specific cab vendors.

What if my transection is failed but money is deducted from my account?

No need to worry you will received full deducted amount into the same account within 3 to 4 working days.

How can I get the refund in case I cancel my cab booking?

The refund is provided as per our cancellation policy. The refund can be credited to the source of payment.

How many days it takes to get the refund amount back into my account?

It takes aleast one working day to get credited refund amount in your account.

What if the booked ride doesn't show up? Or if my ride shows up late?

We try to ensure that our driver-partners reach our customers at the committed time. But in case of delays, give us a call, and we will either arrange an alternative vehicle or offer a full refund.